E-COMMERCE OPERATIONS ASSISTANT

Order Processing & Packing: Process and fulfill online customer orders promptly and accurately. Ensure products are securely packed for delivery and dispatched in a timely manner. Work closely with the shipping department to ensure smooth delivery. Invoice Generation: Accurately generate invoices for all online orders. Review and confirm order details, ensuring all information is correct. Communicate with customers in case of discrepancies or clarifications. Inventory Management: Track and manage stock levels across the online store. Coordinate with the Main Wearhouse to ensure product availability. Help with stocktaking and maintaining organized inventory records. Customer Support: Provide excellent customer service by addressing inquiries related to orders, delivery status, and returns. Resolve any order-related issues efficiently. Administrative Support: Support daily operational tasks and assist the team with other administrative duties. Maintain accurate records of orders, inventory, and invoices. Skills Previous experience in e-commerce or order fulfilment is highly desirable. Strong organizational and multitasking skills. High attention to detail and accuracy in handling orders, packing, and invoicing. Ability to work independently and as part of a team. Excellent written and verbal communication skills. Proficiency in MS Office, Google Suite, or similar tools. Experience with e-commerce platforms (e.g., Amazon, Noon, Shopify, WooCommerce) is a plus.