Customer Service Representative Danish Speaker | Porto, Portugal

re you fluent in Danish and ready to take your career to an inspiring new location? Join our team in Porto, Portugal , as a Customer Service Representative (Danish language) , helping global customers while living in one of Europes most charming coastal cities. What You'll Do Respond to customer inquiries via phone, email, chat, and social media, delivering professional and friendly support Resolve service requests around bookings, accounts, and general assistance while maintaining a high-quality experience Log customer interactions accurately in our CRM and collaborate with internal teams when escalation is required Manage multiple communication channels efficiently and adapt to changing priorities Identify patterns in customer feedback and suggest improvements to enhance service standards Who You Are Native or fluent in Danish , with strong proficiency in English (minimum B2) Previous customer service experience is a plus; excellent communication and service mindset are essential Comfortable across multiple channels (phone, chat, email), and quick to adapt to new tools Detail-oriented, organised, and able to thrive in a dynamic support environment Flexible and resilient, ready to meet service expectations and deliver excellence What We Offer Competitive salary with performance-based bonuses On-site role in Porto enjoy the city's culture, history, riverside views, and vibrant atmosphere Comprehensive training and a supportive, multicultural team environment Opportunity to grow your career in the travel & tourism sector with global brand exposure Travel perks and discounts as part of our established global partnerships Life in Porto Living in Porto means enjoying a blend of tradition and coastal charm. With its historic neighbourhoods, riverfront cafés, and stunning Atlantic sunsets, Portugals second city offers a relaxed yet lively pace of life. Affordable living combined with natural beauty and a warm community make Porto an excellent place to live, work, and thrive. If you're ready to use your Danish language skills to delight customers and start the next chapter of your career in Porto , apply today !