Customer Service Executive

About SummitNext Technologies Sdn. Bhd. SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our expansion, we are looking for experienced and customer-focused professionals to join our team. Job Responsibilities Customer Service Executive Engage with existing customers to maintain strong relationships and improve retention rates. Identify upselling and cross-selling opportunities to maximize customer lifetime value. Handle inbound and outbound calls related to sales, renewals, and customer retention. Address customer concerns professionally and provide effective solutions to prevent churn. Customer Experience Management Ensure a positive and consistent customer experience throughout all interactions. Understand customer needs and recommend suitable products or services. Meet or exceed individual and team sales/retention targets. Reporting & Compliance Accurately update customer information and interaction records in the system. Adhere to company policies, procedures, and compliance guidelines. Job Requirements Minimum 1–2 years of experience in Sales, Customer Retention, or Customer Service with a sales focus. Strong communication skills in English (additional languages are an advantage). Goal-oriented with a strong drive to meet sales and retention KPIs. Ability to handle objections and work in a fast-paced environment. Comfortable working independently and as part of a team. Salary & Benefits Salary Range: RM2,800 – RM3,500 (based on experience) Allowance: Provided Opportunities for career growth and performance-based incentives Find Out More About Us Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm Instagram: https://www.instagram.com/summitnexttechnologies LinkedIn: https://www.linkedin.com/company/summitnext-technologies Website: https://summitnext.com