VIP Manager (German-speaking)

Position: VIP Manager Location: Qormi, Malta Employment type: Full-time Remuneration: Base salary. About the role. As a German-speaking VIP Manager, you will be responsible for managing and growing relationships with a portfolio of high-value players. You will act as the primary point of contact, delivering a premium, personalised experience that drives loyalty, retention, and long-term value. This is a key role within the business, where your understanding of player behaviour, proactive mindset, and data-driven approach will directly impact player satisfaction and overall performance. DUTIES AND RESPONSIBILITIES: Build and maintain long-term relationships with a portfolio of high-value VIP players Monitor daily player activity to identify retention, reactivation, and growth opportunities Deliver proactive, highly personalised VIP service via phone, email, and messaging platforms Analyse player data to identify trends, opportunities, and potential churn risks Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience Design and coordinate tailored bonuses and offers aligned with player value and behaviour Provide insights and feedback to support the ongoing development of the VIP strategy. REQUIREMENTS: Native / fluent in German both verbal and written. Fluent in English (minimum B2 level) Minimum 1 year of experience as a VIP Manager or in a similar role within the iGaming industry Proven experience managing VIP portfolios and consistently achieving performance targets Strong understanding of player behaviour and lifecycle management Excellent communication and interpersonal skills, with a confident, engaging, and discreet approach Data-driven mindset with the ability to interpret KPIs and act strategically Passion for online gaming, premium customer service, and high-quality player experiences. BENEFITS: Competitive remuneration package Private health insurance Wellness benefit after probation Optician, spectacle, and blue-light lens benefit after probation Breakfast and lunch provided throughout the week Monthly snacks allowance Ongoing training and professional development support Modern, well-equipped office environment Dog-friendly workplace. Apply to: madi@davidkennedyrecruitment.com