Dutch / Flemish Inbound Contact Center Agent

Greece is known as a beautiful holiday destination, but did you know you can also move there and start a new job? 🌴 We can help make that dream come true! You’ll join an ambitious, flexible company where helping customers is key 💙. Experience the Greek way of life: enjoy local cuisine, the amazing weather, and breathtaking hotspots! ☀️🍽️🏝️ 💼 Your role You’ll work for one of Belgium’s leading energy suppliers, ⚡ helping customers with energy-related questions and contract sign-ups. Your mission? Make every customer feel supported and informed! 😄 📞 I. Inbound Calls – Marketing & Loyalty Campaigns 🎯 Goal: guiding customers toward signing an energy contract You will: 🔍 Compare energy tariffs between our services and other suppliers ✍️ Assist customers in completing contract details ❓ Answer general sales questions (website & energy market related) 🔄 Redirect customer care or “move” questions to the right team 💬 II. Online Chat & Email Support 💡 Help new customers calculate prices 📨 Provide clear information that helps them sign a contract 🚚 III. Inbound Move Calls 🎯 Goal: setting up new energy contracts for customers who recently moved Your tasks: 🔍 Compare tariffs with different energy providers 📝 Assist in completing contract information 🏡 Update customer data (new address, new resident details) 📞 Outbound follow-up for any missing move-related info ❓ Answer general moving-related questions about billing, disputes, etc. 🆕 Additional Tasks 📞 Outbound calls to follow up incomplete contracts 🗂️ Administrative tasks: updating contract details, adding missing info ✨ You ensure every customer file is perfectly handled! 🧭 Requirements 🎓 Secondary education 💬 Native-level Dutch/Flemish & good English 💻 PC skills & strong writing ability 💫 Empathy, confidence, flexibility, and proactivity ⭐ Contact center experience = a plus! 🎁 Benefits 🎓 Paid training 🏠 Fun, people-oriented environment 💸 Competitive salary 🚀 Growth opportunities ✈️ Relocation package 🌍 Remote work — live anywhere in Greece! 📍Location Remote, based in Greece