Guest Experience Supervisor

Our Supervisor position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner.  This role will also deliver a positive guest experience, while providing memorable guest moments.

Supervisor Duties:

  • Assist in the implementation of the operating policies and procedures for the Guest Experience Department.

  • In collaboration with the Guest Experience Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.

  • Observe and report daily facility conditions and situations to the Guest Experience Manager.

  • Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.

  • Ensure all staff receive their allocated break and ensure daily coverage.

  • Ensure the facility is clean, safe and presented to the highest of standards.

  • In collaboration with Guest Experience Manager, ensure all admission and sales data is captured to maximize reporting potential. 

  • Monitor, manage and ensure all guest experience targets are achieved.

  • Assist in the implementation of department training programs to achieve the best guest experience.

  • Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.

  • Entertain, engage and empower team members to reduce turnover and increase retention.

  • Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.

  • Assist in overseeing on-the-job training programs in order to establish the needs of the business.

  • Supervision of other subsidiary attractions as required, such as Ropes Course & Mirror Maze.

  • Supervision of other areas as required, such as Merchandise and Photography.

  • Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.

  • In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.

  • In collaboration with Life Sciences Department and the Aquarium Foundation, ensure exhibits and programs engage, educate and entertain diverse audiences.

  • Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.

Place of work

St. Louis Aquarium at Union Station
201 South 18th Street
63103 St. Louis
United States of America

Employer profile

The St. Louis Aquarium at Union Station is not just an attraction - it's an underwater wonderland that brings marine life to the heart of the Midwest.

Our dedicated staff works together to create unforgettable experiences for visitors of all ages, while promoting a deeper understanding of our planet's aquatic ecosystems.

Join us at the St. Louis Aquarium at Union Station and be a part of an organization that blends entertainment with education, making a positive impact on both guests and our natural world!

Job ID: 8040024 / Ref: 899d691bb6d8216298a2a726109de96e

Quick application

If the job appeals to you, don't hesitate and send in your application immediately - it might just be the dream job you're looking for.

St. Louis Aquarium at Union Station