Customer Service Staff

About the team: G-support team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support projects from all verticals including registration, acquisition, sales transaction, and conduct training The Core Objectives: - Educate consumers and partners on our products, promotional campaigns, as well as troubleshooting when they have difficulties. - To resolve consumers and partners problems quickly and effectively with empathy and care. - Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc). Essential Experience / Criteria (Mandatory): -Min D3/S1 any major With GPA 2,75 -Clear Articulation and good communication in Bahasa -Experience in customer service area -Experience in sales area -Typing skill with WPM 50 & Accuracy 90% -Sense Of Empathy -Vaccinated min 2 Dose -Energetic and agile -Min. Fresh graduate and max 2 years in the same position (entry level) -Attention to detail -Adaptive with dynamic changes - must have experience handle customer in person Desirable Experience / Criteria (Preferred): Able to speak English with minimum passive communication Location & Duration of the Assignment (in Weeks or Months): GSC Bali (12 months) Compensation, Benefit & Facilities: Gross Basic Salary : 3.406.505 Meals Allowance (If Full) : 330.000 (base on attendance & Approval AM by KPI) Transport Allowance (If Full) : 520.000 (base on attendance & Approval AM by KPI) Attendance Allowance (If Full) : 250.000 (base on attendance & Approval AM by KPI) Health Insurance : Card with premi 150.000 Bpjs Kesehatan & Bpjs Ketenagakerjaan