Customer Service - Bali

Responsibilities: • Guide our consumer a\nd partners in using our products • Manage service enquiries and disputes arising from our consumer and partners • Provide excellent customer service to our consumer and partners base • Maintain good relationships and community building efforts with our consumer and partners • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner • Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. • Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc. Requirements: • Min D3/S1 any major With GPA 2,75 • Clear Articulation and good communication in Bahasa • Sense Of Empathy • Able to set the friendly tone (Smiling Voice) • Good analytical skill • Typing skill with WPM 50 & Accuracy 90% • Fast response, effective and efficient in working • Able to work within dynamic environment • Minimum able to speak basic English, however, MUST be able to write in English *Please submit your CV in English Benefit: • Basic Salary • BPJS • Health Insurance • Incentive