Training & Development Specialist

Job Purpose: Responsible for planning, organizing, implementing, and evaluating employee training and development programs to support organizational growth, improve employee skills, and ensure alignment with company goals. Key Responsibilities: 1. Training Needs Analysis (TNA): Identify training needs by consulting with department heads and analyzing performance gaps. Develop annual training plans based on organizational objectives and employee competency requirements. 2. Program Design & Development: * Design and develop training modules, materials, and schedules (both technical and soft skills). * Ensure training content is relevant, engaging, and aligned with company culture and service standards. 3. Training Implementation: * Organize and facilitate internal/external training programs, workshops, and on-the-job learning. * Coordinate with external trainers, institutions, and vendors when needed. 4. Evaluation & Improvement: * Measure training effectiveness through feedback, post-training evaluations, and performance improvements. * Continuously improve training content and methods based on evaluation results. 5. Employee Development: * Support career pathing, leadership development, and succession planning initiatives. * Encourage continuous learning and professional growth across all levels. 6. Documentation & Reporting: * Maintain training records, attendance, and evaluation reports. * Prepare monthly or quarterly reports on training activities and budgets. 7. Budget Management: Assist in developing and managing the annual training budget. Qualifications: * Bachelor’s degree in Human Resources, Psychology, Management, or related field. * Minimum 2–3 years experience in Training & Development or related HR function. * Strong communication and presentation skills * Familiar with training methods, learning management systems (LMS), and adult learning principles. * Excellent organizational and analytical skills. * (Preferred for F&B:) Knowledge of F&B operations and service standards is a plus. Soft Skills: * Strong interpersonal and influencing skills. * Creative and proactive in learning methods. * Detail-oriented and results-driven. * Able to work under pressure and manage multiple projects.