Business Analyst

Responsibilities: • Analyze and map business processes to identify inefficiencies and improvement opportunities. • Develop, update, and maintain Standard Operating Procedures (SOPs) in alignment with business processes, operational standards, and regulatory requirements. • Document business processes and provide improvement recommendations to enhance organizational efficiency and effectiveness. • Conduct compliance reviews to ensure adherence to established SOPs, policies, and procedures. • Collaborate with process owners and cross-functional teams in executing process improvement initiatives. • Manage the communication, training, and socialization of new or updated SOPs and process changes. • Prepare reports and presentations on SOP development activities and process improvement progress for relevant stakeholders. Qualifications: • Bachelor’s degree in Management, Industrial Engineering, IT, or a related field. • Minimum 3 years of experience in SOP development, process mapping, and process improvement, including at least 2 years as a supervisor. • Proficiency in business process modeling tools such as Microsoft Visio, dashboard or similar applications. • Strong communication, analytical, and documentation skills. • Detail-oriented, proactive, and able to work independently with strong commitment to deadlines. • Able to understand business processes holistically and systematically, identifying interdependencies between various functions.