Customer Expert German Speaker - Jakarta

- Manage incoming customer inquiries via Call and Email. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts, and file documents. - Follow communication procedures, guidelines, and policies.

Place of work