TEAM LEADER CUSTOMER SERVICE (ENGLISH)
- business PT. Pintarnya Solusi Teknologi
- directions_car Kab. Sleman
- workFull-time
- Melakukan monitoring call/email/chat sesuai sampling plan - Mengisi form Quality Monitoring (QM) dan memberikan scoring objektif - Memberikan feedback langsung ke agent melalui coaching Daily - Real Time Floor Monitoring (RTFM) - Melaporkan temuan critical error ke Contact Center Lead Weekly - Menjadi back up agent dalam penanganan tiket ketika volume tiket sedang tinggi atau terjadi lonjakan trafik - Menyusun Weekly QM summary (jumlah monitoring dan top finding) - Melakukan roleplay terhadap seluruh agent - Menyusun monthly report QM (score rata-rata, trend finding, dan top finding) Monthly - Melakukan coaching terjadwal dengan agent low performer - Melakukan cross function atas pengisian self assessment yang dilakukan oleh agent
Place of work
PT. Pintarnya Solusi Teknologi
Kab. Sleman
Indonesia
Kab. Sleman
Indonesia
Employer profile
Pintarnya is a one-stop job seeking platform that allows job seekers to easily find and apply jobs. They can create a simple CV and apply to curated job opportunities based on their preferences and experiences and match them with what the employers’ need. This approach simplifies and makes the hiring process more efficient for both job seekers and employers.Job seekers can also expand their skills through free classes and webinars from various experts.
Local radius
- Yogyakarta
- Depok
- Kasihan
- Sewon
- Melati
- Gamping Lor
- Godean
- Bantul
- Sleman
- Wedi
Job ID: 9846397 / Ref: 7b76dd4f0cf984183cc003c9d48042e4