Desk Collection/Telecollection

1. The primary objective of the role is to maximize the recovery of outstanding debts while maintaining positive relationships with customers. 2. Expected to adhere to company policies and legal regulations 3. Ensuring ethical and respectful interactions with customers at all times Essential Experience / Criteria: 1. Proven experience in debt collection or a similar role. 2. Excellent communication and negotiation skills. 3. Ability to handle difficult conversations and resolve conflicts Desirable Experience / Criteria: 1. Knowledge of financial products and services 2. Certification in credit and collections or related field. 3. Proficient in using collection management software

Place of work