Account Management

About the team: We are a diverse and dedicated group, working together to bring innovative services to life. With a shared goal of making transportation, food delivery, and more, easier and more accessible, they collaborate to create positive experiences for customers and partners alike. Their passion and hard work drive our success and shape the way people connect and thrive in today's fast-paced world. About the Assignment: -Maintain relationship with existing G-Food merchants and help them to maximize their potential sales via G-Food -The role of Account Management plays pivotal part in nurturing and maintaining strong relationships with various stakeholders. Our Account managers are tasked with the responsibility of overseeing and supporting the needs of partner drivers, merchants, and other business clients. -Their role involves regular communication with these partners, ensuring their satisfaction, addressing concerns, and identifying opportunities for collaboration and growth. Account managers also work closely with cross-functional teams -channeling partner feedback to enhance services and offerings. By deeply understanding partner needs, they contribute to shaping our strategies and initiatives. The Core Objectives: - Merchant Growth & Relationship Management - Conduct 8-10 daily merchant engagements through strategic field visits, calls, and virtual meetings - Pitch & implement G-Food products: - Campaign management - Visibility boosters (G-Ads) - Merchant Promo Subscriptions - Loan product to help merchant grow their business - Analyze merchant performance data to identify upsell opportunities Business Advisory & Education - Conduct business reviews with strategic partners - Educate merchant about daily operation strategy such as: - Menu optimization strategies - Peak hour operations management - Customer retention techniques Operational Excellence - Resolve merchant operational issues - Coordinate with other teams on merchant pain points

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