QUALITY ASSURANCE (QA) CONTACT CENTER
- business PT. Pintarnya Solusi Teknologi
- directions_car Kab. Sleman
- workFull-time
- Pendidikan minimal D3 - S1 Sederajat - Memiliki pengalaman min.1 Tahun QA/QC (dibidang Contact Center/Call Center) - Memiliki skill coaching/mentoring menjadi nilai plus - Detail oriented, teliti & memiliki kemampuan analisa yang baik - Terbiasa menggunakan Microsoft Office/Microsoft Excel/Google Workspace JOBDESK: 1. Mengecek kualitas kerja agent dengan mendengarkan rekaman telepon/percakapan. 2. Menilai apakah agent sudah sesuai SOP, misalnya cara bicara, ketepatan informasi, dan solusi ke nasabah. 3. Membuat laporan hasil penilaian untuk atasan. 4. Memberi masukan dan arahan ke agent agar cara kerjanya lebih baik.
Place of work
PT. Pintarnya Solusi Teknologi
Kab. Sleman
Indonesia
Kab. Sleman
Indonesia
Employer profile
Pintarnya is a one-stop job seeking platform that allows job seekers to easily find and apply jobs. They can create a simple CV and apply to curated job opportunities based on their preferences and experiences and match them with what the employers’ need. This approach simplifies and makes the hiring process more efficient for both job seekers and employers.Job seekers can also expand their skills through free classes and webinars from various experts.
Local radius
- Yogyakarta
- Depok
- Kasihan
- Sewon
- Melati
- Gamping Lor
- Godean
- Bantul
- Sleman
- Wedi
Job ID: 9783219 / Ref: 659adaccb0c460b0d146e6a4fb2bf024