English Customer Service (EXPERIENCE MAX 2 YEARS) - Jakarta

- Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partner base - Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. - Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc. Requirements : -Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level) -Willing to work on the shifting schedule (24/7) -Clear Articulation and good communication both in English and Bahasa -Able to understand and answer the question in English. -Sense Of Empathy -Able to set a friendly tone (Smiling Voice) -Good analytical skill -Typing skill with WPM 50 & Accuracy 90% -Fast response, effective and efficient in working -Candidate familiar with operating and answering messages on Messenger -Able to work within a dynamic environment -Vaccinated min 2 Dose -Willing to relocate if needed Placement : South Jakarta Contract : 12 months

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