IT Support

Qualifications & experience - Candidates who live in West Jakarta are preferred - Minimum 1 year working experience - Understand Network Basic Concept such as routing, switching, etc. - Familiar with Mikrotik router device - Proficient in English both oral & written - Willing to be located in customer site Tasks & responsibilities - Setup and Maintain customer computers, server and network infrastructure - Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) - Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections - Handle incoming phone call and escalation of problems - Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base) - Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc) Benefits - Bonus, Health Insurance, BPJS, Jamsostek, Compensation, Commission, IT Consultant Knowledge If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id

Place of work