English Customer Service (FRESH GRADUATE)

- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. - Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc. Qualifications: - Min D3 any major With GPA 2,75 - Min Fresh graduate and max 2 years in the same position (entry-level) - Willing to work on the shifting schedule (24/7) - Clear Articulation and good communication in Bahasa - Sense Of Empathy - Able to set a friendly tone (Smiling Voice) - Good analytical skill - Typing skill with WPM 50 & Accuracy 90% - Fast response, effective and efficient in working - Candidate familiar with operating and answering messages on Messenger - Able to work within a dynamic environment - Vaccinated min 2 Dose - Willing to relocate if needed Placement : South Jakarta Contract : 12 Months

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