Duty Manager

Job Purpose: The Duty Manager is responsible for overseeing daily operations during assigned shifts, ensuring exceptional guest service, resolving guest issues, and coordinating with all departments to maintain service standards and operational efficiency. Key Responsibilities: 1. Guest Relations - Welcome guests and handle guest complaints or special requests professionally and promptly. - Ensure guest satisfaction by maintaining service quality throughout the shift. - Offer suitable solutions and compensation when service issues arise. 2. Operational Supervision - Monitor the overall operations of the hotel during the shift. - Conduct inspections of public areas, guest rooms, and facilities to ensure cleanliness and quality. - Coordinate with Housekeeping, F&B, Engineering, and other departments as needed. 3. Crisis & Incident Management - Act as the in-charge person during emergency situations such as fire, security issues, or guest accidents. - Prepare detailed incident reports and escalate to management when necessary. 4. Team Coordination & Reporting - Provide guidance and support to operational staff during the shift. - Prepare and deliver shift handover reports. - Give feedback on team performance to department heads or senior management. 5. Cash Handling & Audit - Ensure accurate shift financial reporting. - Verify guest invoices, transactions, and cashiering procedures when needed. Requirements: - Minimum Diploma or Bachelor's degree in Hospitality Management or related field. - At least 2 years of experience in hospitality, with a minimum of 1 year in a supervisory role. - Strong communication skills in English and Bahasa Indonesia (or local language, depending on location). - Willing to work in shifts, including nights, weekends, and public holidays. - Excellent leadership, problem-solving, and guest service skills.

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