988 Suicide and Crisis Lifeline Attendant, 2nd shift

People struggling with mental health crises can call 988, a new number focused on providing lifesaving suicide prevention and crisis services.  The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.  

This is non-exempt, full-time position reporting to the Suicide Prevention Services Coordinator.  Work week is Sunday-Saturday.  Shifts will be completed on site. 

  • 2nd Shift:  3:00 p.m. to 11:00 p.m.  This position is on site and in person.

Rate of pay is $22.00 hourly. Training is required and provided.

Key Functions

  • Provide coverage for 988 directed calls to our Suicide Prevention hotline during shift hours weekly (40 hours); will include weekend hours either on a rotational basis or permanently scheduled, if preferred.

  • May including initiating and responding to emergency service departments such as fire, police or social service organizations to assist survivors and execute trauma-informed crisis stabilization techniques.

  • May actively participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.

  • Report issues requiring resolution through electronic means, as necessary.


  • High School Graduate (or equivalent)

  • Steady consistency to report timely and fulfill duties

  • Willingness to complete paid Suicide Prevention training program requirements for preparedness

  • Ability to demonstrate and maintain poise

  • Computer experience, including MS Office products and email


  • Electronic Onboarding

  • Team-Oriented Environment

  • EMR System

  • Excellent Health, Dental and Vision Care Coverage Options

  • Employer Paid Life Insurance, Long-Term Disability and AD&D Coverages

  • Supplemental Life Purchase Options

  • 401(k) and Roth Plans with Employer Matching & Discretionary Contributions

  • Generous Paid Vacation, Holidays, Sick and Personal Days

  • Mileage Reimbursement at the Federal rate

  • Free Parking

  • North Central is a Federal Student Loan Forgiveness Participant

  • Career Advancement Opportunities for MSN's

  • Referral Bonuses

  • CARF Nationally Accredited Establishment

  • 50 Years in Business

  • Recognized in the Top 15 Non-Profits by Business First

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA


Place of work

North Central Mental Health Svcs., Inc.
United States of America

Employer profile

North Central Mental Health Services, Inc. is a broad-based community mental health and substance use, addiction and recovery provider serving residents within Franklin County, Ohio.

North Central serves all age groups to provide treatment for children, adults, couples and families.  We provide assistance to deal with life problems and pressures in positive, constructive ways.  Our outpatient programs provide counseling and therapy to help deal with situational issues as well as therapy for those struggling with long-term, intense mental disabilities. 

North Central’s substance use disorder, addiction and recovery services provide the support, treatment and encouragement needed to help individuals move toward recovery and independence.  Our residential program assists individuals suffering from mental illness who are currently unable to live unassisted but strive to become independent and self-supporting.

In addition to direct treatment and residential programs, North Central emphasizes the importance of education and prevention services, including Suicide Prevention Services, for schools, civic organizations, faith-based institutions and private businesses.

North Central operates the largest 988 Suicide & Crisis Call Center in Ohio.

Local radius

  • New York City
  • Los Angeles
  • Chicago
  • Brooklyn
  • Houston
  • Queens
  • Philadelphia
  • Phoenix
  • Manhattan
  • San Antonio

Job ID: 8206298 / Ref: e9d4b4fda20f81e03a2722b93a204093

Quick application

If the job appeals to you, don't hesitate and send in your application immediately - it might just be the dream job you're looking for.

North Central Mental Health Svcs., Inc.

Place of work
United States of America (Remote (nationwide))
Health and Social Affairs
Melissa McCandlish
Phone number: 6142996600 call
Email: mmccandlish@ncmhs.org send
Web: www.ncmhs.org open_in_new
Application: Apply open_in_new