Desktop Support Specialist

We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

To be successful as a desktop support technician, you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable desktop support technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.

Desktop Support Technician Responsibilities:

  • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.

  • Receiving and documenting requests for support.

  • Deciding on the most suitable ways of providing aid.

  • Delivering IT and related assistance upon request, or as you deem suitable.

  • Configuring new desktops, routers, modems, and similar devices.

  • Performing routine inspections and upkeep of existing installations.

  • Updating computer operating systems and other important software, as needed.

  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.

  • Providing suggestions on appropriate training for staff.

Desktop Support Technician Requirements:

  • Associate's degree in a computer-centered discipline.

  • Pertinent bachelor's degree is strongly preferred.

  • Experience as a desktop support technician or equivalent.

  • Familiarity with all TeamViewer functions.

  • Capabilities needed to deliver in-person and remote IT aid.

  • Fantastic installation, diagnostic, upgrade, and restoration abilities.

  • Excellent vertical and lateral thinking.

  • Superb time management skills.

  • Clear written and verbal communication.

  • Forbearing, flexible, and supportive.

Place of work

Metrics Logistics
United States of America

Employer profile

Digital & Trusted Transport Logistic Company

Our performance stems from a worldwide network of experts and from value-added integrated information systems and tools which afford complete visibility on all operations throughout the entire supply chain.

Global Service

We always provide people a complete solution focused of any business.

Local Service

All of which are backed by a network of experts on every continent, customized operational tools, clear-cut processes and logistics techniques.

Job ID: 8213337 / Ref: bc7166f0a8bd3929a07b1605ea80a7c5

Quick application

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Metrics Logistics

Place of work
United States of America (Remote (nationwide))
Transport and logistics