Desktop Support Specialist

We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.

To be successful as a desktop support technician, you should be highly skilled in the fitting and upkeep of computers and their networks. A remarkable desktop support technician will gauge computer proficiency in every individual, and then proceed to tailor their services in a suitable manner.

Desktop Support Technician Responsibilities:

• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.

• Receiving and documenting requests for support.

• Deciding on the most suitable ways of providing aid.

• Delivering IT and related assistance upon request, or as you deem suitable.

• Configuring new desktops, routers, modems, and similar devices.

• Performing routine inspections and upkeep of existing installations.

• Updating computer operating systems and other important software, as needed.

• Substantiating requests for hardware and software purchases and upgrades, if appropriate.

• Providing suggestions on appropriate training for staff.

Desktop Support Technician Requirements:

• Associate's degree in a computer-centered discipline.

• Pertinent bachelor's degree is strongly preferred.

• Experience as a desktop support technician or equivalent.

• Familiarity with all TeamViewer functions.

• Capabilities needed to deliver in-person and remote IT aid.

• Fantastic installation, diagnostic, upgrade, and restoration abilities.

• Excellent vertical and lateral thinking.

• Superb time management skills.

• Clear written and verbal communication.

• Forbearing, flexible, and supportive.

Place of work