Quality Director

Overview

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.

MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering, wireline construction, and emergency maintenance services.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

Responsibilities

The Quality Director leads the development, implementation, and continuous improvement of quality assurance and quality control (QA/QC) programs across all fiber construction projects. This role ensures that fiber network installations meet company standards, client specifications, and industry regulations while driving operational excellence and customer satisfaction. This role will also lead our claims management team.

Responsibilities:

Quality Strategy & Leadership

• Develop and execute the company’s quality management strategy for fiber construction projects.
• Establish quality standards, procedures, and KPIs aligned with industry best practices.
• Oversee QA/QC processes for aerial, underground, and inside plant fiber installations.

Regulatory & Compliance

• Ensure adherence to applicable standards (e.g., OSHA, ANSI, local/state regulations).
• Maintain compliance with telecom client requirements (e.g., major carriers, municipalities).
• Manage documentation and reporting for audits and regulatory reviews.

Operational Support

• Partner with construction, engineering, and project management teams to resolve quality issues.
• Analyze defect trends and implement corrective and preventive actions (CAPA).
• Support pre-construction planning to mitigate quality risks.
• Work with our Corporate Risk team to manage claims (utility, general liability, etc.) efficiently to achieve prompt resolution.

Training & Development

• Work with our Training organization to develop and deliver training programs on quality standards and installation best practices.

Vendor & Subcontractor Oversight

• Evaluate subcontractor performance and enforce quality requirements.
• Establish quality expectations in contracts and monitor compliance.

Data & Reporting

• Track and report quality metrics (e.g., rework rates, punch list items, inspection pass rates).
• Provide executive-level reporting and recommendations for improvement.
• Ensure field leadership and Safety Teams are adequately trained in the claims process.
• Report on claim statuses and aging to drive prompt resolution.
• Other duties as assigned.

Qualifications

About You:

Education & Experience

• Bachelor’s degree in Engineering, Construction Management, or related field (preferred).
• 8–12+ years of experience in telecom or fiber construction, with 3–5+ years in a leadership role.

Technical Knowledge

• Strong understanding of fiber optic construction (FTTH, FTTX, backbone networks).
• Familiarity with OSP/ISP standards, splicing, testing (OTDR), and network acceptance.
• Knowledge of quality management systems (QMS) and methodologies (e.g., Six Sigma, ISO9001). Preferred.

Skills

• Leadership and team-building capabilities.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work in a fast-paced, multi-project environment.

Key Performance Indicators (KPIs)

• Reduction in rework and defect rates
• First-pass inspection success rate
• Compliance audit results
• Customer acceptance rates
• Subcontractor quality performance
• Reduction in aged open claims

Work Environment

• Combination of office and field environments.
• Frequent travel to project sites may be required.

Hard work pays off. See what you’ll get for your effort: 

Salary Guidelines: $125,000-$155,000/year, depending on experience

Financial Security 

• 401(k) with company match 
• Employee Stock Purchase Plan (ESPP) 
• Life insurance 
• Short-term and Long-term disability 

Health and Wellness 

• Medical, dental, and vision insurance 
• Dependent care and medical flexible spending accounts
• Employee Assistance Program (EAP) 

Work/Life Balance 

• Paid time off 
• Paid holidays 
• Family and medical leave 
• Paid sick time

We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec! 

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.