Client Success Manager

Please upload your resume and finish the recruiting assessments on Hudson Institute of Process Research's digital recruiting platform: https://hudson.hipr.com

- Finalize, scan, bind and ship I-140, RFE, and I-485 packages

- Sorting and delivering incoming mail and collecting and sending outgoing mail

- Answering telephone calls and emails from customers and clients and directing them to relevant staff

- Interacting with clients and handling client’s queries and complaints in a timely manner

- Place USCIS service request calls

- Handle premium processing forms

- Answer client messages in the case management system (CMS), subject to attorney approval

- Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required

- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order

- Other Admirative duties as assigned

Place of work