Market Management – Mexico (Freightliner)

Tasks

To support the Freightliner Truck export operations in the Mexico market through effective coordination, data management, and stakeholder engagement. This role plays a key part in enabling market growth, maintaining operational efficiency, and ensuring customer satisfaction in line with DICV’s export objectives.

Key Responsibilities:

• Market Coordination & Support: Assist in implementing market strategies by supporting local sales efforts, tracking competition insights, and following up on business opportunities in collaboration with the market lead.
• Customer & Dealer Interface: Act as a point of contact for routine coordination with dealers and fleet customers. Address queries, share updates, and follow up on orders, documentation, and aftersales issues.
• Sales Planning Support: Monitor sales orders, assist in tracking export volumes, and help ensure that revenue and delivery milestones are on track. Raise concerns promptly and coordinate with internal teams for resolution.
• Cross-functional Liaison: Coordinate with teams across Supply Chain, Logistics, Order Management, Product Planning, and Aftersales to support on-time execution of delivery plans and resolve day-to-day operational challenges.
• Marketing & Brand Activation Support: Contribute to brand-building activities in the Mexican market by helping organize events, manage campaign logistics, and support content localization in line with Freightliner standards.
• Compliance & Documentation: Ensure accurate and timely preparation of export documentation and assist in maintaining compliance with trade, homologation, and local regulatory requirements.
• Feedback Gathering & Market Insights: Collect and summarize dealer and customer feedback on products, services, and market needs. Share insights with the broader team to support product relevance and continuous improvement.
• Reporting & Administrative Support: Maintain dashboards, trackers, and reports for sales performance, dealer engagement, and project status. Support periodic reporting to leadership and ensure data accuracy and timely submissions.

Qualifications

Masters in International Business (Preferred) or MBA

Place of work