Aftersales Intern

Tasks

At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia, and we share a common Daimler Trucks purpose across the globe- For All Who Keep The World Moving!

The role:

This short term opportunity (full time hours, commencing now and ending late January 2026) is a unique opportunity to gain insight into a department that manages administrative service operations sales and support, relating to our Service Plans product. The successful candidate will support our team with a major transformation project that aims to provide new services and communication tools for our customers. You will support the team with customer and dealer engagement, marketing and communications support to ensure service support excellence for our customers. Day to day you will learn about general business operations, support with operational and financial administration and customer service queries. You will also gain insight into the technical side of our service plan offerings and may help with competitor analysis and benchmarking exercises as well as analytics and reporting.

Reporting to Service Plans and Aftersales Solutions Manager, your key responsibilities will include:

- Assist with Service Contract claims processing

- Support with new Service contracts processing

- Participate in Service Contracts audit processes

- Assist with Service Contracts rule maintenance

- Invoicing assistance

- Support with the coordination of parts returns and inspection process

- Assist with claims reporting

- Assist with preparing 2026 Pricing Tables

- Preparation of dealer bulletins

- Updating the Aftersales project management tracker

- Service Contracts Email Inbox maintenance

Qualifications

About You:

We are looking for an innovative and driven intern, with a strong desire to help shape our fast-growing global business. As the successful candidate, you will apply your exceptional communication and interpersonal skills to build positive business relationships, and will bring out of the box thinking along with a genuine passion for building solutions within our industry. You will enjoy working in a fast paced and dynamic environment. Above all, as you will be working in a small team, you will be team oriented and have a flexible and adaptable attitude to the changing needs of the business. Your keen eye for detail will ensure accuracy in the work you produce, and enable you to develop or document new processes and initiatives. A strong interest in immersing yourself in this role will lead you to achieve greater insights into this business unit, and the Truck industry as a whole as you begin your career.

What we offer You:

See our employee benefits here: https://work180.com/en-au/for-women/employer/daimler-truck-australia-pacific

An EAP program, generous parental leave, a genuinely collaborative environment, brand new office space in Mulgrave, easy on-site parking, vehicle lease program, continuous learning opportunities, career development, global opportunities…these are just the beginning!

At Daimler Truck Australia Pacific, we believe our people make the difference. We are proud to be recognised as an Employer of Choice for Gender Equality and are committed to inspiring an innovative and collaborative working culture. By joining our team, you will access generous employee benefits and opportunities to reach your goals. We understand everyone benefits from work differently, therefore our approach to learning is open and individually adaptable. Career pathways are supported through a network of learning and development programs, like our Women in Leadership Program and Mentoring Program, allowing everyone to grow at their own pace. We are an equal opportunity employer and value diversity at our company. We proudly celebrate Diversity Day, International Women’s and Men’s Days. Our team’s contributions are actively recognized through Employee Recognition and Reward programs. We celebrate our dynamic working culture where our people can be themselves.

If you would like to be considered for this opportunity, #MAKEYOURMOVE, apply now with your CV and cover letter. Applications 6th June.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.

Place of work