Administrative Support II

### Tasks **Inside the Role** CTS is an internal custom upfitter, providing a variety of service options to enhance Freightliner and Western Star models. In this role, you will support the CTS Sales team, DTNA Controlling, and interact with the DTNA dealer network. CTS thrives on cross-communication, and we strive to embody the DTNA culture of Simpler, Faster, Stronger. **Posting Information** We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. **We Take Care of Our Team** Position offers a starting hourly pay range of $25.48 to $32.69 HR (USD). Pay offered is dependent on knowledge, skills, and experience. Benefits include: - 401k company contribution with company match up to 6% as well as non-elective company contribution of 3% to 7% depending on age. - Starting at 4 weeks paid vacation. - 13+ calendar holidays. - 8 weeks paid parental leave. - Employee assistance program. - Comprehensive healthcare plans and wellness programs. - Onsite fitness (at some locations). - Tuition assistance and volunteer paid time off. - Short-term and long-term disability plans. **What You Drive at DTNA** - Oversee the invoicing process for all direct bill dealers, customers, and all manual invoicing processes. - Handle manual adjustments for specific billing requests. - Work with dealers on incorrect or duplicate billing. - Provide feedback to the sales team on incorrect pricing or invoice misalignment with the original sales quotation. - Support CTS locations as backup for sales order entry and completion. - Enter sales orders acquired from weekly reports. - Complete sales order paperwork from the shop floor. - Complete Goods Receipts (GRs) for CTS locations. - Provide feedback and support on discrepancies from packing slips. - Help resolve discrepancies with CTS procurement and accounting. **Knowledge You Should Bring** - One year of relevant DTNA experience or an associate degree with one year of relevant experience. - Excellent oral and written communication skills. - High level of organization and ability to multi-task. - Knowledge of MRP functions. **Exceptional Candidates Might Have** - Proficiency in Microsoft Office (Word, Excel, and PowerPoint). - Experience with SAP/cbFC, IMS, Shoptech, or OMT. - Experience in the IQ Enterprise System is preferred. **Where We Work** This position is open to applicants who can work in or relocate to Cleveland, NC, US. Relocation assistance is not available for this position. **Schedule Type** Hybrid (4 days per week in-office and 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen, and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer, and more efficient tomorrow for all. That is what we are working toward – for all who keep the world moving. **Additional Information** - This position is not open for Visa sponsorship or to existing Visa holders. - Applicants must be legally authorized to work permanently in the country the position is located in at the time of application. - Final candidate must successfully complete a criminal background check. - Final candidate may be required to successfully complete a pre-employment drug screen. - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for full-time positions. - EEO - Disabled/Veterans. Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free at 800-206-3369. For TTY/TDD-enabled calls, dial 503-745-2137 or toll-free at 866-355-6935. ### Qualifications Please see above for qualification details.