Area Service Manager - Raipur

Tasks

Area Service Manager position based at Raipur responsible for service operations in the assigned territory of Chhattisgarh

As an Area Service Manager, roles and responsibilities would include leading a team of Field Service Managers:

Driving the acceleration of service business and growth for channel partners and BB.

Ensuring the enhancement of NPS Index (CSI) through customer delight parameters like repair TAT, RSA reach, and recovery.

Providing support to uphold and maintain the Service Process Standards and Operating Procedures (SOP) at dealers.

Monitoring service and vehicle retention in accordance with established standards.

Engaging dealer manpower in skill-level training through competence development initiatives.

Overseeing service and spare parts operations to drive growth and profitability at the dealership.

Providing assistance in organizing Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events, and Customer Meets at the dealership.

Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners.

Providing guidance and support for the implementation and utilization of digital portals.

Processing warranty and AMC claims or pre-approvals.

Involving in vehicle diagnosis (Electrical and Mechanical) and coordinating with HQ teams for necessary support.

Qualifications

Engineering degree or diploma with 10+ years of Commercial Vehicle Service Operations Experience