Order Management Analyst II

Tasks

Inside the Role

Support DTNA’s aftermarket sales strategy by developing, launching, and tracking sales initiatives through Inside Sales. The Senior Sales Coordinator will be responsible for providing innovative solutions to enhance promotional management. This position will drive continuous improvement initiatives to help improve processes, systems, and customer experience. This position will be responsible for growing parts sales and providing premium parts and solutions to our Dealer Network.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $71,000 to $91,000 USD. Pay offered depends on knowledge, skills, and experience.

Benefits include an annual bonus program, 401k company contribution with company match up to 6% as well as non-elective company contribution of 3% to 7% depending on age, starting at 4 weeks paid vacation, 13+ calendar holidays, 8 weeks paid parental leave, employee assistance program, comprehensive healthcare plans and wellness programs, onsite fitness (at some locations), tuition assistance and volunteer paid time off, and short-term and long-term disability plans.

What You Drive at DTNA

Provide expertise and guidance to others to pursue sales opportunities, reporting, and leadership.

Develop sales promotions and programs to achieve annual sales objectives.

Drive continuous improvement, including processes, systems, and customer service.

Provide parts support to dealers for direct ship orders.

Develop, manage, and execute customer action plans to accelerate complex issue resolution.

Assist dealers and distributors with parts inquiries, sales quoting, bids, and training.

Track and report KPIs for sales promotions, quotes, and sales deals.

Coordinate weekly department support schedule for quotes and District Parts Manager (DPM) support.

Collaborate with Parts Marketing and Vendors to address program-related inquiries from the Dealer and Distributor network.

Set up and maintain dealer and distributor sales deals. Manage the sales deal quarterly to ensure profitability over the length of the contract.

Support District Parts Managers in their efforts to promote and sell parts to Dealers and Distributors in their respective regions.

Provide informal guidance and mentorship to new team members, fostering a collaborative and supportive environment.

Lead projects or manage processes as needed, ensuring successful outcomes and alignment with team goals.

Knowledge You Should Bring

Bachelor's Degree and preferably 2 to 4 years of relevant experience or 6 years of relevant experience in lieu of a degree.

Working knowledge and expanded professional experience in the job field.

Understanding of key business drivers.

Ability to work independently within guidelines and policies to solve moderately complex problems.

Exceptional Candidates Might Have

Sales and/or Marketing experience.

Experience with Microsoft Suite.

Experience with SAP Paragon.

Experience with Salesforce.

Experience with Tableau and/or PowerBI.

Where We Work

This position is open to applicants who can work in or relocate to the following location: Fort Mill, SC, US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office, 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen, and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer, and more efficient tomorrow for all.

That is what we are working toward – for all who keep the world moving.

Additional Information

This position is not open for Visa sponsorship or to existing Visa holders.

Applicants must be legally authorized to work permanently in the country the position is located in at the time of application.

Final candidate must successfully complete a criminal background check.

Final candidate may be required to successfully complete a pre-employment drug screen.

Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for full-time employee positions.

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free 800-206-3369. For TTY/TDD-enabled calls, dial 503-745-2137 or toll-free 866-355-6935.

Qualifications

Please see above for qualification details.