IT Infrastructure Plant Manager

Tasks

Inside the Role

The IT Infrastructure Manager is a critical leadership role responsible for overseeing and managing the IT infrastructure across multiple Truck Manufacturing locations within the NAFTA region (Network, Datacenter, Workplace services). Reporting directly to the Head of Infrastructure NAFTA, this position requires a deep understanding of networks, data centers, service management, and IT operations. The IT Infrastructure Manager will play a key role in developing and implementing IT strategies that align with the company's goals and objectives. Additionally, this role emphasizes the importance of effective stakeholder management at all levels, ensuring seamless collaboration and communication with internal teams and external suppliers.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $144,000.00 to $184,000.00 USD.

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual variable pay bonus program, eligibility for the use of a company vehicle, 401k company contribution with company match up to 8% as well as non-elective company contribution of 3% to 7% depending on age, starting at 4 weeks paid vacation, 13+ calendar holidays, 8 weeks paid parental leave, employee assistance program, comprehensive health care plans and wellness programs, onsite fitness (at some locations), tuition assistance and volunteer paid time off, short-term and long-term disability plans.

What You Drive at DTNA

• Develop and implement IT infrastructure strategies aligned with the company's goals and objectives for 7 Manufacturing locations across US and Mexico.
• Ensure the management of network infrastructure, including LAN, WAN, and wireless networks through outsource suppliers.
• Oversee data center/server rooms operations, ensuring high availability and performance of critical systems.
• Own end-user service support and experience (~10,000 users) and act as a liaison across cross-functional teams such as IAM, Network, and DC.
• Implement and manage service management processes, including incident management, problem management, and change management.
• Lead IT operations, including system administration, monitoring, and maintenance.
• Manage relationships with external suppliers and vendors, ensuring service level agreements are met and fostering a culture of continuous improvement.
• Ensure compliance with Global DTAG standards and regulations related to IT infrastructure.
• Act as the first point of contact for any IT-related demand, making sure to connect the relevant teams through cross-collaboration.
• Ensure that cybersecurity policies are followed, working in partnership with the CISO and BISO organizations to ensure all IT solutions comply with standards.
• Develop and manage the IT infrastructure budget, including forecasting and cost management.
• Provide leadership and mentorship to the IT infrastructure team.
• Foster strong stakeholder management at all levels, ensuring effective communication and collaboration with internal teams and external partners.

Knowledge You Should Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field, and 10+ years of experience in IT infrastructure management, is required.
• At least 5 years in a managerial or leadership role.
• Experience working in Manufacturing Operations with 24/7 support models for 7 years.
• Proven experience in managing networks, data centers, and IT operations.
• Strong knowledge of service management principles and practices (ITIL).
• Experience in managing external suppliers and vendors.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in continuous improvement methodologies such as Kaizen, Lean, Six Sigma, or TQM.
• Ability to work in a fast-paced, dynamic environment and hands-on approach.
• An attached resume is required.

Exceptional Candidates Might Have

• Master’s degree preferred.
• Spanish speaking proficiency is a plus.

Where We Work

This position is open to applicants who can work in or relocate to the following location: Fort Mill, SC, US. Relocation assistance is not available for this position.

Schedule Type

Hybrid schedule with 4 days per week in-office and 1 day remote. This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen, and autonomous systems. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer, and more efficient tomorrow for all.

Additional Information

• Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa.
• All other applicants must be legally authorized to work permanently in the country where the position is located at the time of application.
• Final candidates must successfully complete a criminal background check.
• Final candidates may be required to successfully complete a pre-employment drug screen.
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
• EEO - Disabled/Veterans.

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free 800-206-3369. For TTY/TDD-enabled calls, dial 503-745-2137 or toll-free 866-355-6935.

Qualifications

Please see above for qualification details.