Return Material Quality Technician

Tasks

Inside the Role

Processes product returns including opening and examining customer returns, preparing documentation and entering data into the warranty system. Provides support for rapid problem solving as it relates to failed components. Monitors quality for Detroit products and provides feedback through the warranty system and cross-functional teams. Initiates vendor recovery and corrective action through collaboration. Maintains minimum cycle time for material processing.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $58,000 to $75,000 USD. Pay offered is dependent on knowledge, skills, and experience. Benefits include an annual bonus program, 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 to 7% depending on age, starting at 4 weeks paid vacation, 13+ calendar holidays, 8 weeks paid parental leave, employee assistance program, comprehensive healthcare plans and wellness programs, onsite fitness (at some locations), tuition assistance and volunteer paid time off, short-term and long-term disability plans.

What You Drive At DTNA

- Process returned warranty material and provide material disposition and analysis. - Prepare and submit warranty inspection triage reports in a timely manner. - Provide assistance to problem-solving teams in identifying failure modes and providing root cause analysis. - Assist in providing technical analysis and coordination for onsite joint inspections with the component supplier. - Develop technical component warranty evaluation documentation consistent with service and warranty documentation. - Interface with internal departments, repair facilities, and suppliers to gather information, report findings, and develop documentation as needed. - Attend meetings, as required, to assist in gathering information, reporting findings, and supporting the decision-making process concerning warranty claims issues. - Establish strong working relationships with all members of problem-solving teams. - Determine test and equipment needs for the return material area. - Perform engine tear down and inspection as needed. - Maintain a work area that complies with TOS guidelines.

Knowledge You Should Bring

- Requires 3 years of relevant experience or an AA degree plus 1 year of relevant experience. - Ability to understand and communicate diesel engine components functions, including proper usage and basic failure analysis, is required. - Strong written and verbal communication, as well as strong interpersonal and computer skills, are required. - Strong mechanical aptitude, understanding of truck or automotive technology, product knowledge, and working knowledge of PC-based software is required. - Must be well-organized, detail- and process-oriented, have a high degree of initiative, and the highest degree of integrity. - Must be able to lift 50 lbs.

Where We Work

This position is open to applicants who can work in (or relocate to) Detroit, MI, US. Relocation assistance is not available for this position. Schedule Type: Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen, and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future—building a cleaner, safer, and more efficient tomorrow for all. That is what we are working toward—for all who keep the world moving.

Additional Information

- This position is not open for Visa sponsorship or to existing Visa holders. - Applicants must be legally authorized to work permanently in the country the position is located in at the time of application. - Final candidate must successfully complete a criminal background check. - Final candidate may be required to successfully complete a pre-employment drug screen. - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions. - EEO: Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll-free 866-355-6935.

Qualifications

Please see above for qualification details.