Customer Service Representative Entry Level(Remote) Training Provided
- business BREG INC
- directions_car 92008 Carlsbad
- workPart-time, Full-time
- money30 - 35 $ / Hour
We're looking for a Contract Customer Service Representative and Data Entry to join our team and support our members exceptionally. This role involves engaging with Breg members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid.
We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible.
Key Requirements:
Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered.
Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing.
De-escalation skills: You must handle tense or difficult situations with empathy and patience.We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts
Qualifications :
Not Required as long as you're willing to learn
we pick the best candidates randomly. Thanks for your interest.
Place of work
United States of America
Employer profile
Breg, Inc. is a U.S.-based company specializing in orthopedic products and solutions—most notably premium bracing, cold therapy devices, and orthopedic practice support software. Founded in 1989 and headquartered in Carlsbad, California, the company emphasizes end-to-end solutions for both orthopedic providers and patients, with a mission to deliver a seamless, "hurt-to-healthy" experience.Breg, Inc.HealthManagement
Key Milestones & Organizational Developments
Origins & Ownership: Breg was originally part of Orthofix International and was separated when Water Street Healthcare Partners acquired its sports medicine business unit.Breg, Inc.Orthofix
Merger with United Orthopedic Group (UOG): In a strategic move, Breg merged with UOG—bringing together brands such as Bledsoe Brace Systems, Hope Orthopedics, and Cothera—and expanded its services to include practice billing and management through UOG's Viscent LLC. The combined company serves around 1,000 employees across 47 countries.Breg, Inc.
Leadership Transitions
CEO Appointment (2022): Kevin Hobert joined Breg as President and CEO, succeeding Brad Lee. Hobert brought substantial experience in global medical technology and healthcare IT.PR Newswire
New Leadership Structure (2024): Dave Mowry was appointed CEO and Chairman, and Matt Simons came onboard as CFO. Steve Ingel was elevated to Executive Vice President & Chief Commercial Officer, overseeing key operational areas including marketing, billing, customer care, and sales.medical-equipment-and-supplies.com
President Promotion (2025): Steve Ingel was promoted to President, taking on expanded responsibilities guiding overall growth and commercial strategy, while Dave Mowry continued his role as CEO.HomeCare Magazine
Innovative Solutions & Services
Breg Impact® Program: First introduced as a rebrand in 2018, Breg Impact® is a comprehensive DMEPOS/bracing program that integrates workflow software with clinically trained consultants. It supports in-house, outsourced, or hybrid models tailored to orthopedic providers’ needs.Breg, Inc.+1
Recent Adoption Metrics: As of early 2024, over 750 orthopedic practices and more than 5,520 outsourced inventory locations were using Breg Impact®, with measurable increases in ancillary revenue and operational integration reported.Breg, Inc.
Product Innovation & Offerings
Spinal Orthoses Launch (2021): Breg introduced two new spinal brace lines, Pinnacle and Ascend™, designed with comfort, antimicrobial textiles, and compliance-enhancing form. These marked a deeper dive into manufacturing and innovation in spinal orthoses.PR Newswire
Product Scope: The company offers a broad range of orthopedic solutions, including motorized cold therapy units (like the Polar Care® system), functional knee braces (Fusion®, LPR™), shoulder braces (SlingShot™ 3), and T-Scope® hinged postoperative braces. Their products span upper and lower extremities and support both clinical and consumer needs.HealthManagement
Enhancing Patient Financial Experience
RevSpring Partnership (2024): Breg teamed up with RevSpring to integrate RevSpring's True Access™ estimation tools into its Vision workflow platform—resulting in a new feature called Breg Vision Clarity™. This integration offers patients clearer cost estimates and helps clinics reduce billing-related complaints and administrative workload at over 2,500 U.S. clinics.PRWeb
Summary Snapshot
CategoryDetailsFoundingFounded 1989; HQ in Carlsbad, CA.OwnershipAcquired from Orthofix; now under Water Street Healthcare Partners.MergerMerged with UOG, expanding services and brands.LeadershipKevin Hobert (2022), Dave Mowry (2024), Steve Ingel (President 2025).ProgramsBreg Impact® — integrated bracing DMEPOS workflow system.Product InnovationNew spinal brace lines (Pinnacle, Ascend™); extensive orthopedic catalog.Patient ExperienceVision Clarity™—improving financial transparency and bill management.
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Job ID: 9764956 / Ref: c4348cb31874004bd2580757250ba0a1