Solution Support Specialist

Job Title: Solution Support Specialist
Location: Remote

Big City Sportswear & Graphics is seeking Solution Support Specialists to provide remote assistance to customers with inquiries about products, customization options, the ordering process, and general service-related concerns. This position requires excellent communication and problem-solving skills and involves collaboration with various internal teams such as design, sales, production, and customer service.

Position Details:

• Full-time: Approximately 40 hours per week based on business needs.

• Part-time: Typically 20–30 hours per week; scheduling varies according to operational requirements.

Key Responsibilities:

• Professionally respond to customer inquiries through approved channels (phone, email, chat).

• Provide guidance on custom apparel items and promotional product options.

• Explain screen-printing, embroidery, digital printing services using company-provided information.

• Assist customers in navigating the online order platform for customization processes.

• Clarify artwork submission requirements and order specifications based on company standards.

• Offer pricing details along with production timelines following current policies.

• Address customer concerns by identifying solutions or forwarding issues as needed for resolution.

• Review account-related questions or clarify order status updates effectively.

• Accurately log all interactions in company systems for record purposes. -Escalation handlers `