BHOM Leasing Consultant

JOB TITLE: Leasing Consultant –Non-Exempt                      

REPORTS TO:     General Manager            

DIRECT REPORTS: NO                    

Position Summary: 

The Leasing Consultant will market and lease apartments in accordance with policies and procedures outlined by management. They are also responsible for providing resident services in a professional and courteous manner.

Essential Job Functions:

• Maintain an excellent customer service relationship by adhering to the BHOM Living Playbook

• Adhere to BHOM Policies and Procedures

• Greet prospective residents. Show model, market ready units and common areas

• Lease apartments and sell the products and services of the property to prospects

• Assist prospective residents with completion of online application

• Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials

• Work to optimize occupancy while maximizing leased rent

• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages

• Maintain thorough product knowledge of the property and competition

• Assist with market surveys as needed

• Collect deposit and/or fees associated with move-in

• Accurately prepare and have a thorough knowledge of all lease-related paperwork

• Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary

• Inspect units on a quarterly basis as well as prior to move-in

• Assist with planning and hosting of resident events

• Audit all lease and renewal files for key controls and bonus submission to the General Manager

• Assist residents with the move-out process

• Assist in the performance of turn process

• Write up and file service requests from residents upon receipt

• Contribute to the general upkeep and cleaning of office, common areas and model

• Achieve high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.

• Perform various administrative tasks as needed

• Other duties as assigned.

Minimum Qualifications/Skills: (include key differentiators)

To perform the role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and write English fluently

• Ability to perform basic to intermediate math

• Computer literacy required

Desired Qualifications/Skills:

• High school diploma or equivalent preferred

Work Schedule:  Monday-Friday, with extended hours and/or weekends being required as scheduled, or as needed to meet business needs.

Physical Requirements/Environment: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is described as light in physical demand. Requirements include the ability to frequently sit, stand, walk, reach forward and overhead, and grasp. Must be able to occasionally bend, crouch or stoop. Must be able to lift and carry up to 25 lbs. and push and pull up to 50 lbs. with mechanical assistance. Must have close and distance vision and the ability to adjust focus.

Normal office work environment with little or no exposure to undesirable elements. May have contact with business machine toner chemicals.

All B.HOM employees are expected to conduct themselves in a professional manner at all times, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned.  While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments).  Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability.  B.HOM Student Living reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.