CUSTOMER SERVICE REPRESENTATIVES (REMOTE) - Copy

Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and helping people? Automattic Inc. is hiring Customer Service Representatives to join our global, remote team!

What You’ll Do:

• Provide top-notch customer support via chat, email, and social media.

• Assist customers with technical issues and product inquiries.

• Troubleshoot issues and escalate to the appropriate team when needed.

• Document customer interactions and follow-up as necessary.

• Ensure customer satisfaction and ensure every inquiry is resolved promptly.

What We’re Looking For:

• Strong communication skills (written and verbal).

• Tech-savvy and able to learn quickly.

• Previous customer service experience is a plus, but not required.

• Ability to work remotely and manage your time effectively.

• A problem-solving mindset with a passion for helping people.

Why Automattic Inc.

• Competitive salary + performance-based incentives.

• Full remote work flexibility.

• Comprehensive benefits package (health, 401(k), wellness).

• Gener