Front Office Administrator - Receptionist

APLA Health provides quality healthcare, life-saving services, camaraderie, compassion, and comfort to all who come through our doors. Our dedicated team of healthcare professionals is committed to providing personalized and compassionate free and low-cost medical services, tailored specifically to meet the unique needs of each individual we serve. APLA Health serves as a medical home providing an array of integrated healthcare services through 71,000+ billable patient visits and nearly 10,000 enabling services visits each year. Services provided include: medical, dental, behavioral health and HIV care; pharmacy; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, APLA Health offers housing support; benefits counseling; home healthcare; and the Vance North Necessities of Life Program food pantries; among several other critical support services.

 We offer great benefits, competitive pay, and great working environment! 

We offer:

• Medical Insurance

• Dental Insurance (no cost for employee)

• Vision Insurance (no cost for employee)

• Long Term Disability

• Group Term Life and AD&D Insurance

• Employee Assistance Program

• Flexible Spending Accounts

• 11 Paid Holidays

• 4 Personal Days

• 10 Vacation Days

• 12 Sick Days

• Metro reimbursement or free parking

• Employer Matched (6%) 403b Retirement Plan

This is a great opportunity to make a difference!

POSITION SUMMARY:

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.

• Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.

• Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.

• Assist patients with checking in and registration in new online system answering questions as needed.

• Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.

• Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.

• Communicates appointment changes to patients and staff.

• Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.

• Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.

• Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.

• Ensure that the waiting area is maintained neat and well organized.

• Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.

• Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.

• Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.

• Understand and comply with OSHA and other regulatory requirements.

• Assist in orientation of new personnel as directed.

• Work as a contributing team member and act in a professional and respectful manner at all times.

• Comply with all standard operating policies and protocols of APLA Health & Wellness.

• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties

OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Qualifications

REQUIREMENTS:

Training and Experience:

High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.

Ability to:

• Must be extremely organized and detailed oriented

• Must have excellent communications and written skills

• Strong telephone etiquette

• Must have a courteous, professional nature and customer service oriented

• Must maintain a strict discipline in time management with a focus on quality

• Knowledgeable about insurance plans, Medi-Cal / Medicare

• Good computer and typing skills.

• Bilingual required – English/Spanish

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID vaccination required or medical/religious exemption.

APLA Health is an Equal Opportunity Employer