Risk Management Coordinator

All American Home Care LLC is seeking a Risk Management Coordinator to join our team. This role is critical to ensuring the safety of our consumers and caregivers by overseeing the incident reporting and investigation process. The ideal candidate is detail-oriented, compliance-driven, and comfortable working in high-volume, fast-paced environments while handling sensitive information with the highest level of confidentiality.

Key Responsibilities

• Ensure all consumer/caregiver incidents are accurately reported and documented in compliance with local, state, and federal laws.
• Use HCSIS and HHA platforms daily to manage the full incident lifecycle, from initial entry and classification through investigation, documentation, and timely case closure.
• Conduct root cause analysis and implement corrective/preventive measures to reduce incident recurrences.
• Compile monthly and annual incident trend reports for management review
• Respond promptly to consumer/caregiver inquiries, complaints, or grievances with professionalism and tact.
• Support consumers and caregivers in becoming effective advocates and problem-solvers
• Provide regular feedback to management regarding potential risks, process improvements, and compliance issues.

Qualifications:

• Associate’s Degree required; Bachelor’s Degree preferred or equivalent combination of education and experience.
• 2+ years of experience in Case Management, Risk Management, Quality Assurance, or related administrative support role.
• Strong knowledge of HCSIS and HHA systems (or similar healthcare reporting platforms)
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational skills with high attention to detail and accuracy
• Excellent written and verbal communication skills.
• Ability to maintain strict confidentiality with sensitive information.
• Demonstrated ability to multitask, prioritize, and meet deadlines in high-volume environments.
• Being bilingual (English/Spanish) is a plus.

Why Join US?

• Competitive salary and benefits package.
• Supportive team environment with ongoing training and professional development.
• Be part of an organization dedicated to compliance, advocacy, and excellence in home care service.