Field Supervisor - Home Care

POSITION OVERVIEWThe Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care.This is a field-based role requiring daily travel to client homes throughout Philadelphia.
KEY RESPONSIBILITIES
Field Supervision

• Conduct routine in-home supervisory visits with clients and caregivers
• Observe caregivers during service delivery
• Ensure caregivers follow the client’s plan of care
• Identify care concerns, safety risks, or training needs

Caregiver Oversight

• Provide coaching, guidance, and feedback to caregivers
• Support new caregiver field orientation and shadow visits
• Address professionalism, attendance, and performance concerns
• Report issues to office leadership as needed

Client Support

• Serve as the agency’s on-site representative during visits
• Address client concerns related to caregiver performance or care quality
• Report client feedback, complaints, or service issues promptly

Documentation & Compliance

• Complete supervisory visit documentation accurately and on time
• Ensure compliance with agency policies and state regulations
• Report incidents, safety concerns, or suspected neglect/abuse immediately

Coordination

• Communicate visit outcomes to coordinators, scheduling, and management
• Support retention and quality improvement initiatives

REQUIRED QUALIFICATIONS

• Active CNA license (required)
• Valid driver’s license and reliable vehicle (required)
• Ability to travel daily throughout Philadelphia
• Prior experience in home care, caregiving, or field-based roles
• Strong observation, communication, and documentation skills
• Professional, dependable, and organized

PREFERRED QUALIFICATIONS

• Experience conducting supervisory or field visits
• Knowledge of non-skilled home care services
• Familiarity with EVV systems is a plus

SCHEDULE & TRAVEL

• Monday–Friday
• Field-based role with frequent travel
• Occasional evening or weekend visits as needed

WHAT SETS THIS ROLE APART

• No desk-bound work; primarily in the field
• Direct impact on care quality and client satisfaction
• Opportunity for growth into operations or leadership roles
• Supportive team and structured training provided